Policies &
how it works.

Money paid stays in the system as ride credit — we operate a strict no-refund policy, and in its place every cancellation (yours, ours, or the weather's) converts to a credit that never expires and works toward any activity we run.

Be at the desk 15 minutes before your departure. Miss your slot and it's logged as a no-show; if a later group that day has room we'll slide you in, and if not you'll rebook for another day.

The crew watches radar all day and makes the go / no-go call with certified judgment — riding stops the moment conditions say it should, and we reserve the right to reschedule any session for weather. When the bay is unrideable, your booking becomes a non-expiring credit voucher good for anything we offer.

Vouchers are redeemed in person and must be physically presented. Passing one to a friend requires management sign-off at the marina. The no-refund policy holds in all weather.

Booking ahead — online or by phone — locks your skis and your slot. Groups especially should reserve so everyone launches in the same session instead of split waves.

Walk-ups ride when the schedule has room. We fit spontaneous riders in the same day whenever we can, but reservations go first, and bigger walk-up parties may be split across departures.

Skis run seven days a week, 10 AM to sunset, all year, weather permitting, with departures cycling every 30–60 minutes. Boats break and squalls roll through — leave slack in your day rather than booking the last possible slot before dinner. Delays follow the same credit rules as cancellations.

Find the same ride cheaper and we'll match it, under these conditions:

• Bring the original proof of the competitor's deal to check-in.
• The proof has to show the company, activity, duration, departure time, total price, and the fine print.
• We need to be able to call the competitor and verify it.
• Miami, Florida operators only.
• Identical activity, option, day, and time.
• Walk-ins only, first come first served.
• Online deals count, Groupon included.
• Not matched: tubing, paddleboards, kayaks, and Eclipse activities. Our own Groupon offers must be bought on Groupon directly.

These don't work at our desk:

• American Express
• Apple Pay / Apple Card / digital wallets
• Prepaid debit and gift cards
• Cards without a chip
• Cards whose name doesn't match the ID in hand

Whoever's card paid for the booking must be at check-in with that physical card and a government photo ID (driver's license or passport). No card-plus-ID, no redemption — we'll take a different form of payment instead if the original can't be verified.

Before launch you'll sign a card authorization form, and after the ride a completion invoice confirming the service was delivered.

Park in LOT 62and pay with the “Pay By Phone” app; it's a short walk to the pier. Tickets and vehicle issues are between you and the City of Miami — the marina lot isn't ours.

Arrive dressed to ride — there are no private bathrooms, changing rooms, or lockers at the pier, and the marina restrooms are reserved for liveaboard residents.

A shared dock box holds shoes and bags while you're on the water; it isn't secured, so bring the minimum and leave valuables in the car. Phones are the only item allowed on the skis.

Waterproof phone cases are sold at check-in. Case or no case, phones ride at your own risk — we can't cover lost or drowned electronics.

To get on the water you'll need to:

• Show a valid driver's license or passport.
• Match your ID to the card if paying by card (no Amex for walk-ins).
• Sign the waiver — parents or guardians sign for minors.
• Show up sober and stay that way on the water.
• Wear the safety gear we hand you.
• Be comfortable in the water without panicking.

No experience needed for anything we run. Flag medical conditions in advance, and call first if pregnant — some activities are restricted. You don't need to be a swimmer, just water-calm.

Jet Ski.One rider on a 1-seater, two on a Double. Weight caps: 250 lb per rider on a Single, 350 lb total per Double. Drivers 18+, passengers 6+. Born after Jan 1, 1988? Florida's short boating exam applies ($14). A refundable damage deposit is held on a card at check-in. Sixty minutes of free riding in the designated zone.

Parasail.Fly double or triple; solo flyers get paired by weight. 450 lb max per flight, minimum age 5. You're airborne 5–10 minutes inside a boat trip of up to an hour, with an optional water dip on the way down.

Flyboard. Age 8 and up, swimming ability recommended. Twenty minutes with a personal trainer running the throttle from the control ski. No backflips or advanced tricks.

Boat Tour. Six passengers max, 225 lb per person, age 5+. Thirty minutes, expect spray, hold the handlebars.

Speed Boat. Up to 25 riders on a 30-minute run of twists, turns, and spins. Same 225 lb / age 5+ limits. Skip it if pregnant or nursing back or neck issues.

Banana Boat. Six riders max, age 4 and up, 225 lb per rider, 30-minute tow.